Telehealth Is Convenient but Needs Care
Video doctor visits have become a normal part of healthcare. While telehealth platforms are required to follow privacy regulations, you still play an important role in keeping your health information safe during virtual appointments.
Before Your Appointment
Take these steps to prepare for a secure telehealth visit:
- Use a private network: Connect through your home Wi-Fi rather than public Wi-Fi. If you must use a public network, use a VPN.
- Update your device: Make sure your phone, tablet, or computer has the latest software updates installed before your appointment.
- Use the official app: Only use the telehealth platform recommended by your healthcare provider. Download it from the official app store.
- Choose a private location: Find a quiet, private room for your appointment where others cannot overhear your conversation.
During Your Appointment
While speaking with your healthcare provider:
- Make sure you see the padlock icon or HTTPS in the browser address bar if using a web-based platform.
- Do not share your screen unless your provider specifically asks you to.
- Be cautious about sharing documents through the chat feature. Use the provider's secure patient portal instead.
After Your Appointment
Once your visit is complete:
- Log out of the telehealth platform completely.
- Clear your browser history if you used a shared computer.
- Review any documents or summaries sent to you through secure channels rather than regular email.
Know Your Rights
Healthcare providers are required to protect your data under privacy laws. You have the right to ask how your data is stored, who has access to it, and how video recordings of your appointments are handled. Do not hesitate to ask these questions.
Telehealth is a wonderful tool for accessing care. With a few simple precautions, you can use it confidently knowing your health information stays private.
